September 01, 2018

The Central Bureau of Statistics (CBS) of Nepal has conducted User Satisfaction Survey for the first time in 2017 to assess data needs, satisfaction levels and perceptions of its users towards the current state of statistical products and services provided by the Bureau. The users' attitudes, perception and feedback obtained from this survey will be used to take better account of users requirements and to improve its products and services in accordance with the needs of the users at large. Satisfaction in this survey refers to a user's perception, attitude or feelings on CBS' statistical products like publications and data and services like distribution of publications and data, presentation of website and free statistical consultancy services to concerned agencies and users. The survey uses a qualitative approach and indirectly measures the quality of statistical products and service delivery systems of the Bureau.

In recent years, many National Statistics Offices (NSOs) of developing countries in Asia and Africa have been conducting the user satisfaction survey as a part of National Strategy for Development of Statistics (NSDS) assessment for monitoring to what extent the NSDS outputs are meeting the needs of data users. The government of Nepal, with the leadership of CBS, has also developed a five-year NSDS (2018/19 – 2022/23), for reforming its national statistical system to make it more robust, reliable, transparent and better coordinated. A periodic User Satisfaction Survey in NSDS is proposed as one of the monitoring tools for measuring progress on "Meeting users' needs", and the Statistical User Satisfaction Survey 2017 (SUSS 2017) is the first survey of its kind specifically designed for and conducted by the CBS, Nepal.